Visit Expansys.com
The Expansys.com website has been around since 1998. It’s a fully fledged online merchant which specialises in great deals on Mobiles, Netbook’s and Laptops, Tablets, Sat Navs, Accessories and a lot more. It has a forum with over 130,000 pages and a blog with over 2000 blog entries. A good look around and you can find some hidden gems on this site.
The Shopping Experience
I picked some random products in each category and compared them with competing online merchants. Out of 10 products I found they had the best price on three products and they had an equally good low price on 4 other products like the iPad2 16GB WiFi model for £409.99 which was the same price on Amazon. I also like their Daily Deal which is a daily offering, at usually below market price. Checking out is quite straight forward with all major cards and PayPal payment options.
Bargain Hunting
They have a B-Stock section where you can browse items that are either display models or where the packaging has been opened. These items have been checked and have no defects, so you can pick up some great deals. For instance a current model Cannon IXUS 130 IS digital camera, which retails at around £170 at most stores, is on sale for £79.99.
Delivery and Returns
On all items over £50 you can get free delivery which usually arrives within 3-7 working days. Items that cost less than £50 and weigh less than 2 kg are sent by Standard Mail and cost between £1.79 and £2.09. For about £7 you can go for next day delivery. When you place an order you get an order reference number which you can use for order tracking on the site. They have a very detailed returns page for faulty items or items that have been damaged in delivery. All other returns are generally accepted within 14 days. If products are under warranty the returns page also list a host of manufacturers with contact details.
Customer Service
You can ring through to their 0845 number for any enquiries on ordering, delivery or returns. They also do email enquiries and like most self respecting companies these days they have an Expansys Facebook Page and a Twitter Account. Browsing through their Facebook page you will also see customer complaints, which are quickly dealt with. This is a good indication that the company is responsive to customer complaints or enquiries.
The Verdict
Overall Expansys.com website is on the mark for what you would expect from a modern online retailer. Their prices are very competitive and they are quite open about thew way they do things.
They offer great deals and special offers and discount codes can be found on certain items on their blog, Facebook or Twitter pages. When you are browsing an offer they clearly display if the item is in stock or a date they expect to have stock to avoid any confusion. A good all round service.