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Three (3) Network – Brief History
Launched as a brand of the Hong Kong-based Hutchinson Whampoa Corporation, the Three mobile service was launched in the UK on 3 March 2003 (03/03/03).
After 33 months of operations, Three had more than 3 million 3G customers, more than the other UK mobile operators’ 3G subscribers combined. In 2003, Three launched the UK’s first video mobile network to bring new services to the mobile media market.
There are now more than 4 million subscribers to 3′s services in the UK. Their services are marketed through mobile phone retailers across the UK.
Three has the UK’s largest 3G network. It is built for data and future-proofed for 4G technologies. This means that they can connect more people to the internet in more places than any other network in the UK.
In May 2009, Three offered free unlimited Skype-to-Skype calls to all customers.
In March 2011, Three was rated the No.1 network for Smartphones for overall satisfaction quality and value for money by the independent body YouGov. Over 90% of Three’s customers are choosing smartphones and increasingly opt for the all-you-can-eat data plans which provide the freedom to get the most out of smartphones without having to worry how much it will cost.
Price Plans
The monthly ‘One Plan’ offers 2000 minutes talk time (any time any network.)
5000 Three to Three calls, 5000 texts and all you can eat data. You can choose form a variety of branded phones, iphone, Samsung, Nokia, Blackberry etc You can build your own plan, suited to your own requirements.
The Pay as you go option includes 300 minutes talk time,3000 texts and all-you-can-eat data, for £15. You can also take advantage of their ‘free sim card’ offer and get free internet with every top up. You can also make cheaper international calls to 25 countries; the cost of the calls will come out of your pre-paid credit.
Customer Service
The customer support information is easy to navigate online. If you can’t find what you’re looking for there, you can call them for free from your phone by dialing 333 or from any other phone using their customer support number, between 8am and 10pm. You can also email them. there’s a lot of helpful troubleshooting info too but unfortunately they don’t have an online forum.
In a survey conducted by Which.co.uk in April 2011, Three’s broadband network came in second place for overall customer satisfaction.
You can also check signal & coverage using their online map.