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Vodafone - Worst Customer Servuce Ever!!
Vodafone has the worst customer service that I have ever experienced from any company.
I was offered an upgrade which when received was only 8gb whilst my old phone was 16gb. I sent it back after one day and there the drama enfolded. I have spent over 6 hours on the phone on several separate occasions to try to sort this issue. Yesterday I gave up and contacted Vodafone to cancel my contract - they did not even ask why - they do not value their individual customers and I think their BIG revenue is corporate hence the appalling service. To add fuel to the fire...the Vodafone customer assistance told me yesterday that my contract would be cancelled and would come into affect within 2 hours (I have a transcript of this conversation)...needless to say today it was still active! Called again today to find out why and was told that they did not have this on record but not to worry as the current operator would do the cancellation for me then. I asked to speak to a manager and was told I would get a call back from the manager to explain why this has happened...LOL of course that did not happen either...
The operators do not seem to know what they are doing and are constantly giving incorrect information or not fulfilling what they are telling me they will do. They are also rude and condescending.
It astounds me that they get away with this shoddy service. I will never ever use a Vodafone service again. (Not that they particularly care!)
Please be very careful when signing up with this network as the stress and time wasted is not worth it!!!!
liars
customer service is non existent they are rude inept incompetent and are liars
avoid
Vodafone Brief History
In 1982 The Racal Electronics Group won their bid for the private sector UK Cellular licence. They set up a telecomms division and named the new network ‘vodafone’ The company had less than 50 staff at this stage, all located in one building.
Within fifteen years, the network was the largest company in Europe and the largest of its kind anywhere in the world.
By the turn of the century, almost one in two UK citizens had a mobile – and a third of them were connected to Vodafone.
In 2009 a major expansion programme takes the number of Vodafone retail stores to 400 and in 2010 Vodafone UK wins ‘Best Network’ in the Mobile News and Mobile awards.
Price Plans
Vodafone offer various business and personal price plans. They offer ‘pay monthly plans’, you can choose between 12,18 & 24 month plans or SIM only plans of 12 month, 90 days or 30 days.
Plans start from £10.50 per month and for that price you have to sign up for 24 months. It includes 100 minutes talk time, 500 texts and a choice of 11 phones but you miss out on internet access.
Their top tier plan is priced at £62.00 per month when you sign up for 24 months and for that you get 3000 minutes talk time, unlimited texts, 1GB internet connection, and a choice of 11 phones. It also Includes 3 months data test drive and 2GB BT Openzone Wi-Fi access and 25MB a day in Europe.
They offer some great pay as you go options too, including rewardz every time you top up. You can grab a free pay as you go SIM. There’s no minimum term contract, no strings attached – and delivery is free. You can top up online without registering, using a debit or credit card, or by calling 2345 from your mobile phone.
There’s a fantastic selection of phones to choose from, depending on which plan you go for. You can have the latest Apple iphone 4s a Samsung Galaxy SII or any number of HTC models.
Customer Service
You can call their customer support line any day between 8am and 8pm. There’s also an online help section with trouble shooting topics and a FAQ section. If you have a complaint, there’s a customer complaints code online, which explains how you can make a compliant, who to contact and what your rights are. You can even join the community on the online forum, ask for advice and share your own tips. Online reviews of the vodafone customer service sway between disappointment and high praise, however, they did win the best mobile network award for 2010, so they must be doing something right.